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Terms and Conditions
I. Basic Provisions
1. These general terms and conditions (hereinafter referred to as the “Terms and Conditions”) are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”)
• Memphiss Services s.r.o.
• Company ID: 24796620
• VAT number: CZ24796620
• with registered office: Rybná 716/24, Staré Město, 110 00 Prague 1
• kept at the registered court in Prague, section C, file 175039
• contact details:
• email: info@lcd-display.cz
• phone: +420 722 435 934
• www: www.lcd-display.cz
• Delivery address for complaints and withdrawal from the contract within 14 days: LCD Display Shop, Bořanovická 1779/14, Prague 8, 182 00,
(hereinafter referred to as the “Seller”)
2. These terms and conditions govern the mutual rights and obligations of the Seller and a natural person who concludes a purchase contract outside their business activities as a consumer, or within their business activities (hereinafter referred to as: "buyer") via a web interface located on the website available at the Internet address www.lcd-display.cz (hereinafter referred to as the "online store").
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in the Czech language.
II. Information about goods and prices
1. Information about goods, including the prices of individual goods and their main features, are listed for individual goods in the catalog of the online store. The prices of goods are listed including value added tax. The prices of goods remain valid for the period during which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually agreed conditions.
2. The prices of goods are listed in CZK or EUR or USD. Prices are primarily created in CZK and if the customer switches to display in EUR, the price is converted according to the exchange rate of the Czech National Bank, which is updated once a day.
3. All presentation of goods placed in the online store catalog is informative in nature and the seller is not obliged to conclude a purchase contract regarding these goods.
4. Information on the costs associated with packaging and delivery of goods is published in the online store. Information on the costs associated with packaging and delivery of goods provided in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic and Slovakia and the EU. This data can be viewed for each country when creating an order in the "Account and Billing Data" -> "Country".
5. Any discounts on the purchase price of goods cannot be combined with each other, unless the seller and the buyer agree otherwise.
III. Order and conclusion of a purchase contract
1. The costs incurred by the buyer when using remote communication means in connection with the conclusion of a purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the basic rate.
2. The buyer places an order for goods in the following ways:
• through his customer account, if he has previously registered in the online store,
• by filling out the order form without registration.
3. When placing an order, the buyer selects the goods, the number of pieces of goods, the method of payment and delivery.
4. In the case of ordering goods for personal collection, the seller reserves the right not to deliver the goods from an order that exceeds the amount of CZK 5,000 including VAT if the goods are not in stock directly at the selected store and it is necessary to transport them from other stores (warehouses) of the seller. For this purpose, an order is understood as one or more orders for one customer or person ordering the goods.
5. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the "Order with payment obligation" button. The data provided in the order are considered correct by the seller. The validity of the order is subject to the completion of all mandatory data in the order form and the buyer's confirmation that he has read these terms and conditions.
6. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is automatic and is not considered to be the conclusion of the contract. The purchase contract is concluded only after the seller accepts the order. Notification of acceptance of the order is delivered to the buyer's email address.
7. In the event that the seller cannot meet any of the requirements specified in the order, the seller will send the buyer an amended offer to his email address. The amended offer is considered a new draft purchase contract and the purchase contract is concluded in such a case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.
8. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives a notification of acceptance of the order from the Seller. The Buyer may cancel the order by phone to the Seller's phone number or email address specified in these Terms and Conditions.
9. In the event that there is an obvious technical error on the Seller's part when indicating the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer at this obviously incorrect price, even if the Buyer has been sent an automatic confirmation of receipt of the order in accordance with these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended offer to his email address. The amended offer shall be considered a new draft of the purchase contract and the purchase contract shall in such case be concluded by the Buyer's confirmation of acceptance to the Seller's email address.
IV. Customer account
1. Based on the buyer's registration in the online store, the buyer can access his customer account. From his customer account, the buyer can order goods. The buyer can also order goods without registration.
2. When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.
3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.
4. The buyer is not entitled to allow third parties to use the customer account.
5. The Seller may cancel the user account, especially if the Buyer no longer uses his user account, or if the Buyer breaches his obligations under the purchase contract or these terms and conditions.
6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
V. Payment terms and delivery of goods
1. The Buyer may pay the price of the goods and any costs associated with the delivery of goods under the purchase contract in the following ways:
• by bank transfer to the Seller's bank account in CZK No. 2800107614 / 2010, maintained at Fio banka,
o by bank transfer to the Seller's bank account in EUR No. 2600110878 / 2010, kept at Fio banka
o IBAN: CZ60 2010 0000 0026 0011 0878 , BIC/SWIFT: FIOBCZPPXXX
• cashless payment card or online transfer via the ComGates payment gateway, - unavailable
• cash on delivery upon delivery of the goods,
• cash on delivery or payment card upon personal collection at the Z point delivery point of Zásilkovna s.r.o. or delivery points of another delivery person,
• cash upon personal collection at the establishment (goods are reserved 2 working days from the creation of the order, individual extension of the reservation is possible by agreement),
2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless otherwise expressly stated, the purchase price also includes the costs associated with the delivery of the goods.
3. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 2 days of concluding the purchase contract.
4. In the case of payment via a payment gateway, the buyer shall follow the instructions of the relevant electronic payment provider.
5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled immediately by crediting the relevant amount to the seller's bank account.
6. The seller does not require any advance payment or other similar payment from the buyer in advance. Payment of the purchase price before sending the goods is not an advance payment.
7. The goods are delivered to the buyer in the Czech Republic:
• by personal collection at one of the stores - The goods are reserved for a period of 2 working days from the confirmation of the order.
• by the carrier Zásilkovna to one of the delivery points - by the carrier Zásilkovna to the address.
8. The goods are delivered to the buyer in Slovakia:
• by the carrier Zásilkovna to one of the delivery points.
• by the carrier Zásilkovna to the address.
9. The goods are delivered to the buyer in the EU:
• by the carrier Zásilkovna to one of the delivery points.
• by the carrier Zásilkovna to the address.
• by the carrier Fedex to the address.
10. The goods are delivered to the buyer in the World:
• by the carrier Fedex to the address.
• by the carrier Czech Post to the address.
11. The choice of delivery method is made when ordering the goods.
12. The costs of delivering the goods, depending on the method of sending and receiving the goods, are stated in the buyer's order and in the seller's order confirmation. If the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
13. If the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery. If, for reasons on the buyer's part, the goods must be delivered repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
14. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If the packaging is found to be damaged, indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
15. The seller will issue a tax document - invoice to the buyer. The tax document is sent to the buyer's email address.
16. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of taking over the goods or at the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.
VI. Withdrawal from the contract
1. The buyer who has concluded a purchase contract outside his business activity as a consumer has the right to withdraw from the purchase contract.
2. The withdrawal period is 14 days
• from the date of receipt of the goods,
• from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• from the date of receipt of the first delivery of goods, if the subject of the contract is a regular repeated delivery of goods.
3. The buyer cannot, among other things, withdraw from the purchase contract:
• on the delivery of goods that have been modified according to the wishes of the buyer or for his person,
• in other cases specified in Section 1837 of the Civil Code.
4. In order to comply with the withdrawal period, the buyer must send a declaration of withdrawal within the withdrawal period.
5. To withdraw from the purchase contract, the buyer can use the sample withdrawal form provided by the seller. The Buyer shall send the withdrawal from the purchase contract to the Seller's email or delivery address specified in these terms and conditions. The Seller shall immediately confirm the acceptance of the withdrawal to the Buyer.
6. The Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal from the contract. The Buyer shall bear the costs associated with returning the goods to the Seller, even in the event that the goods cannot be returned by regular mail due to their nature.
7. If the Buyer withdraws from the contract, the Seller shall immediately, but no later than within 14 days of withdrawal from the contract, return to the Buyer all funds, including delivery costs, received from the Buyer, in the same manner. The Seller shall return to the Buyer the funds received in another manner only if the Buyer agrees to this and if this does not incur additional costs.
8. If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall refund the buyer upon request the costs of delivery of the goods in the amount corresponding to the cheapest method of delivery offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he has sent the goods to the seller.
10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in the original packaging. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.
11. The seller is entitled to withdraw from the purchase contract due to the sale of stocks, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall immediately inform the Buyer via the email address specified in the order and shall return all funds, including delivery costs, received from the Buyer under the contract within 14 days of the notification of withdrawal from the purchase contract, in the same manner or in the manner specified by the Buyer.
VII. Rights arising from defective performance
1. The seller is liable to the buyer that the goods are free from defects upon acceptance. In particular, the seller is liable to the buyer that at the time the buyer accepted the goods:
• the goods have the properties agreed upon by the parties, and in the absence of such an agreement, they have the properties described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
• the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
• the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
• the goods are in an appropriate quantity, measure or weight and the goods comply with the requirements of legal regulations.
2. The seller has obligations arising from defective performance to at least the extent to which the manufacturer's obligations arising from defective performance last. The buyer is otherwise entitled to exercise the right to claim a defect that occurs in consumer goods within twenty-four months of receipt.
3. If the period for which the goods can be used is stated on the goods sold, on their packaging, in the instructions attached to the goods or in the advertisement in accordance with other legal regulations, the provisions on the quality guarantee shall apply. By the quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose for a certain period of time or that they will retain their usual properties. If the buyer has rightfully complained to the seller about a defect in the goods, the period for exercising rights from defective performance and the warranty period shall not run for the period during which the buyer cannot use the defective goods.
4. The provisions set out in the previous paragraph of the terms and conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, to a defect in used goods corresponding to the degree of use or wear and tear that the goods had when the buyer took them over, or if this results from the nature of the goods. The buyer shall not be entitled to the right to claim for defective performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect.
5. In the event of a defect, the buyer may submit a complaint to the seller and demand:
• exchange for new goods,
• repair of the goods,
• a reasonable discount on the purchase price,
• withdraw from the contract.
6. The buyer has the right to withdraw from the contract:
• if the goods have a significant defect,
• if he cannot use the item properly due to the repeated occurrence of the defect or defects after repair,
• in the event of a large number of defects in the goods.
7. A material breach of contract is one that the party breaching the contract knew or should have known at the time of conclusion of the contract that the other party would not have concluded the contract if it had foreseen such breach.
8. In the case of a defect that constitutes an immaterial breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
9. If a removable defect occurs repeatedly after repair (usually the third complaint for the same defect or the fourth for different defects) or the goods have a larger number of defects (usually at least three defects at the same time), the buyer is entitled to claim a discount on the purchase price, exchange the goods or withdraw from the contract.
10. When making a complaint, the buyer is obliged to inform the seller of the right he has chosen. A change of choice without the seller's consent is only possible if the buyer requested the repair of a defect that turns out to be non-removable. If the buyer does not exercise his right to a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
11. If repair or replacement of the goods is not possible, the buyer may demand a full refund of the purchase price based on withdrawal from the contract.
12. If the seller proves that the buyer knew about the defect of the goods before taking over or caused it himself, the seller is not obliged to satisfy the buyer's claim.
13. The buyer cannot claim discounted goods for the reason for which the goods are discounted.
14. The seller is obliged to accept the claim at any of its premises where acceptance of the claim is possible. The seller is obliged to issue the buyer with a written confirmation of when the buyer exercised the right, what the content of the claim is and what method of handling the claim the buyer requires, as well as a confirmation of the date and method of handling the claim, or a written justification for rejecting the claim.
15. The seller or an employee authorized by him will decide on the claim immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of the complaint is considered the moment when the buyer's will is expressed (the exercise of the right from defective performance) to the seller.
16. The seller informs the buyer in writing about the outcome of the complaint.
17. The buyer does not have the right from defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
18. In the event of a justified complaint, the buyer has the right to compensation for the reasonably incurred costs incurred in connection with the exercise of the complaint. The buyer may exercise this right against the seller within one month after the expiry of the warranty period, otherwise the court may not grant it.
19. The buyer has the choice of the method of complaint.
20. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
21. Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint procedure.
VIII. Delivery
1. The contracting parties may deliver all written correspondence to each other via electronic mail.
2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.
IX. Personal data
1. All information that you provide during our cooperation is confidential and we will treat it as such. Unless you give us your written permission, we will not use your data in any way other than for the purpose of fulfilling the contract, except for the email address to which you may be sent commercial communications, as this procedure is permitted by law unless you refuse it. These communications may only concern similar or related goods and can be unsubscribed at any time in a simple way (by sending a letter, email or clicking on the link in the commercial communication). The email address will be stored for this purpose for 3 years from the conclusion of the last contract between the contracting parties.
2. More detailed information on the protection of personal data can be found in the Personal Data Protection Policy HERE
X. Out-of-court dispute resolution
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://adr.coi.cz/cs, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. The seller is authorised to sell goods on the basis of a trade licence. The trade licence inspection is carried out by the relevant trade licence office within its scope of competence. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection.
XI. Final provisions
1. All agreements between the seller and the buyer are subject to the law of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
3. All rights to the seller's website, in particular copyright to the content, including the layout of the page, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is prohibited to copy, modify or otherwise use the website or part of it without the seller's consent.
4. The seller is not liable for errors arising as a result of third party interference with the online store or as a result of its use contrary to its intended purpose. When using the online store, the buyer may not use procedures that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store without authorization and to use the online store or its parts or software in a way that would be contrary to its designation or purpose.
5. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
7. The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations that arose during the period of validity of the previous wording of the terms and conditions.
8. The appendix to the terms and conditions is a sample form for withdrawal from the contract.
These terms and conditions come into effect on 3.2.2025